Return Policy

1. Return Eligibility

Products may be returned within 7 days of delivery, provided they are unused, in their original packaging, and in the same condition as received. Customized or installed products are not eligible for return.

2. How to Initiate a Return

To initiate a return, contact our support team at [email protected] or via WhatsApp at +234 701 086 4635. Provide your order reference number and reason for return.

3. Inspection & Approval

Once we receive the returned product, our team will inspect it within 3 business days. You will be notified of the approval or rejection of your return. Products that show signs of use, damage, or tampering will not be accepted.

4. Refund Process

Approved refunds will be processed within 7-10 business days to the original payment method. Shipping fees are non-refundable unless the return is due to a product defect or error on our part.

5. Exchanges

If you received a defective or incorrect product, we will replace it at no additional cost. Contact us immediately upon receiving the product so we can arrange a replacement.

6. Damaged Products

If your product arrives damaged during delivery, please take photos of the packaging and product and contact us within 48 hours. Damage claims submitted after this window may not be honored.

7. Contact

For return or exchange inquiries, reach us at [email protected] or call +234 701 086 4635.

Address: 146, Ogudu Road, Ogudu, Lagos, Nigeria